Frequently Asked Questions
Find answers to common questions about our expert auto accessory services.
Installations and Processes
Find answers to common questions about our installation times and processes for services like leather seats, window tinting, and audio system upgrades.
How long is the installation process for leather seats?
The installation process for leather seats typically takes 1-2 days, depending on the complexity of your vehicle’s interior and any additional customization options you choose.
What is the window tinting process?
Our window tinting process involves carefully applying a high-quality tint film to your vehicle’s windows, providing enhanced privacy, UV protection, and heat reduction.
How long does it take to upgrade an audio system?
The time required to upgrade an audio system depends on the complexity of the installation and the specific components you choose. Our expert technicians will provide an estimated timeframe based on your vehicle and desired upgrades.
Can I bring my own leather seats for installation?
Yes, we can install leather seats that you provide. However, we recommend choosing from our wide selection of high-quality leather seat options to ensure the best fit, comfort, and durability for your vehicle.
Do you offer financing options?
Yes, we offer financing options to help make your auto accessory upgrades more affordable. Contact us to learn more about our financing plans and eligibility requirements.
Warranty
At Autohaus Automotive Solutions, we offer a comprehensive warranty for all our services and products.
What does the warranty cover?
Our warranty covers any defects in materials or workmanship for a specified period of time. It includes repair or replacement of the faulty part or product.
How long is the warranty?
The length of the warranty varies depending on the service or product. Please contact us for specific details.
What is not covered by the warranty?
The warranty does not cover normal wear and tear, damage caused by accidents or misuse, or any modifications made by third parties.
How do I make a warranty claim?
To make a warranty claim, please contact our customer service team. They will guide you through the process and assist you with any necessary documentation.
Can I transfer the warranty?
The warranty is non-transferable and applies only to the original purchaser.
Schedule
Find answers to common questions about scheduling our services.
How do I schedule?
To schedule our services, simply give us a call or fill out the online booking form. Provide us with your contact information, preferred service date and time, and any specific details or requests.
What information is needed?
When booking an appointment, please provide your name, phone number, email address, vehicle make and model, and a brief description of the services you require. This information will help us better serve you.
Can I reschedule?
Yes, you can reschedule your appointment. Please contact us as soon as possible to let us know your preferred new date and time. We will do our best to accommodate your request.
What if I need to cancel?
If you need to cancel your appointment, please notify us at least 24 hours in advance. This will allow us to offer the time slot to another client. We appreciate your understanding.
How long does it take?
The duration of our services depends on the specific service requested. We will provide you with an estimated time frame when you schedule your appointment. Some services may require multiple visits.
Financing and Payment Options
We offer various payment options for our services, and financing or payment plans are available for more extensive customizations.
How to make payments?
We accept payments through cash, credit cards, and online payment platforms. For financing or payment plans, please contact our team for more information.
What are the financing options?
We offer flexible financing options to help you with more extensive customizations. Our team can provide you with detailed information on available financing plans.
Can I pay in installments?
Yes, we offer payment plans that allow you to pay for your customizations in installments. Contact us to discuss the available options.
What if I need financial assistance?
If you require financial assistance for your customizations, we can help you explore suitable options and guide you through the process. Please reach out to our team for assistance.
How can I contact you?
For any further questions or inquiries, please feel free to contact our team. We are here to assist you.
Proper Care
Learn how to properly care for and maintain your installed accessories, such as paint protection film and custom audio systems.
How do I care for paint protection film?
To care for your paint protection film, regularly wash it with a mild soap and water solution. Avoid using abrasive cleaners or scrubbing brushes, as they can damage the film. Additionally, avoid parking under trees or near construction sites to minimize the risk of tree sap, bird droppings, or other debris damaging the film.
How do I maintain my custom audio system?
To maintain your custom audio system, keep it clean and free from dust and debris. Use a soft, lint-free cloth to wipe the surfaces and avoid using harsh chemicals that can damage the equipment. Regularly check the connections and wiring to ensure they are secure and functioning properly.
How often should I clean my paint protection film?
It is recommended to clean your paint protection film at least once a month, or more frequently if it becomes dirty or stained. Regular cleaning helps to maintain the film’s appearance and protective properties.
Can I wax my paint protection film?
No, it is not recommended to wax your paint protection film. Wax can leave a residue on the film’s surface and may affect its clarity and performance. Instead, use a specialized film cleaner or detailer to maintain the film’s shine and protection.
How can I prevent damage to my custom audio system?
To prevent damage to your custom audio system, avoid exposing it to extreme temperatures, moisture, or direct sunlight. Use high-quality audio files and avoid playing music at excessively high volumes for extended periods. Regularly inspect the system for any signs of wear or damage and address them promptly.
After Sales
If you experience any issues with our services or products after installation, please follow the steps below:
What should I do?
If you experience any issues with our services or products after installation, please contact our customer support team immediately. We will work to resolve the issue as quickly as possible and ensure your satisfaction.
What if it breaks?
In the rare event that our service or product breaks after installation, please reach out to our customer support team. We will assess the situation and provide a solution to fix or replace the broken item.
How to get help?
If you need any assistance or have questions regarding our services or products, our customer support team is here to help. Simply contact us and we will provide the guidance and support you need.
What if I'm unsatisfied?
We strive for customer satisfaction. If you are unsatisfied with our services or products after installation, please let us know. We will work with you to address your concerns and find a suitable solution.
How to contact?
If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We are available via phone, email, or through our website.
Custom Services
If you have any questions about our custom services, we’re here to help. Find answers to commonly asked questions below.
How do I get a quote for a custom job?
To get a quote for a custom job, simply fill out our online form or give us a call. Provide us with details about the specific customization you’re looking for, and our team will get back to you with a personalized quote.
What is the process for custom orders?
The process for custom orders starts with a consultation to discuss your needs and preferences. Once we have a clear understanding of your requirements, our skilled technicians will work on bringing your vision to life. We’ll keep you updated throughout the process and ensure that the final result meets your expectations.
Can I make changes to my custom order?
Yes, you can make changes to your custom order. We understand that preferences may evolve during the process, and we’re flexible to accommodate modifications. Just let us know what changes you’d like to make, and we’ll do our best to accommodate your requests.
What is your pricing for custom jobs?
Our pricing for custom jobs varies depending on the specific requirements of each project. We offer competitive rates and strive to provide excellent value for our customers. Contact us for a personalized quote based on your customization needs.
Do you offer warranty for custom work?
Yes, we offer a warranty for our custom work. We take pride in the quality of our craftsmanship and stand behind our services. If you encounter any issues with the custom work we’ve done, please reach out to us, and we’ll address it promptly.
Parts Availability
At Autohaus Automotive Solutions, we strive to provide the best service and quality custom auto accessories. Here are answers to some frequently asked questions about our availability of parts and typical wait times for special-order items.
Can I order custom accessories?
Yes, we offer a wide range of custom auto accessories that can be ordered to fit your specific vehicle. Our expert team will guide you through the selection process and ensure a perfect fit.
How long is the wait?
The wait time for special-order items can vary depending on the availability from our suppliers. Our team will provide you with an estimated wait time when you place your order.
Do you offer installation services?
Yes, we offer professional installation services for all the custom auto accessories we provide. Our skilled technicians will ensure a seamless installation and optimal performance.
Can I return or exchange items?
Returns and exchanges are subject to our return policy. Please contact our customer service team for assistance with returns or exchanges.
Do you offer warranties?
Yes, we offer warranties on our custom auto accessories. The length and coverage of the warranty may vary depending on the product. Please ask our team for specific warranty details.
Others
Autohaus Automotive Solutions is here to help. Find answers to common questions about our services, location, and more.
What are your operating hours?
Our operating hours are Monday to Friday from 9:00 AM to 6:00 PM. We are closed on weekends.
How can I reach you?
You can reach us by phone at (1510) 330-0499 or by email at info@autohaus.com. Our friendly team is ready to assist you.
Do you offer support?
Yes, we offer support for all our services. If you have any questions or need assistance, please don’t hesitate to contact us.
Can I schedule an appointment?
Absolutely! To schedule an appointment, please give us a call or send us an email. We’ll find a convenient time for you.
What services do you offer?
We offer a wide range of services including custom auto accessories, interior upgrades, exterior enhancements, audio and video installations, safety and security features, and truck accessories. Visit our services page to learn more.